EL PASO, Texas (KTSM) — As the federal government shutdown is now in effect, El Paso Electric is supporting customers who are federal employees and may be facing financial uncertainty.
“At El Paso Electric, we know unexpected challenges can impact the families we serve,” Robert Heimer, director of Customer Care at EPE, said. “We are committed to working with customers affected by the shutdown to provide payment flexibility and connect them with programs that can help ease financial stress.”
The utility offers a variety of programs and resources designed to help customers keep their power on and manage bills during difficult times, according to a news release.
Available assistance options include the following:
- Bright Hearts Fund — This regional fund, powered by donations, helps customers who are overdue on their electric bills and at risk of disconnection.
- Payment Arrangements — A temporary program that allows customers experiencing financial crisis to establish a payment plan to meet their obligations over time.
- Low-Income / State Assistance Programs — Customers across Texas and New Mexico can access state or local low-income rider programs and financial assistance agencies via EPE’s resource links.
Customers are encouraged to call EPE’s Customer Care team at (915) 543-5711 or visit here to learn more about assistance options and eligibility.
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