EL PASO, Texas (KTSM) — Texas Gas Service is proposing a rate increase that could raise monthly bills for El Paso households beginning next year.
According to the natural gas utility, small residential customers would see bills go up by about $10.38 per month, while large residential customers could see an increase of about $14.64. The company says the change would help recover system investments, cover higher operational costs, and maintain safe, reliable service. If approved, the new rates could take effect as soon as February.
“While the decision to increase rates is difficult, it is necessary to deliver the safe and reliable service our community needs,” Texas Gas Service said in a statement. “It’s been three years since our last rate case in El Paso. The proposed increase helps us keep families warm and safe, support local jobs, and prepare for future growth. For customers who are struggling to pay their utility bills, please contact us. Our trained Customer Service team will listen and work with you to find solutions. We also offer financial assistance through our Share the Warmth program for those who qualify, and we hope to expand our contribution to this program through this filing to reach more El Pasoans.”
The City of El Paso says the plan could amount to an overall 27% increase for local customers because it would merge El Paso’s service area with other regions across Texas. City officials argue the proposal could force El Paso residents to help cover costs elsewhere in the state.
“By consolidating all of the service areas, they are essentially requiring El Paso to subsidize all of Texas, which would mean a 27 percent increase for residents as it’s being proposed right now,” said Laura Cruz-Acosta, spokesperson for the City of El Paso.
Some residents say the timing couldn’t be worse.
“People are already dealing with high prices, and this just adds another burden,” said Chris, an El Paso resident.
At the City’s request, Texas Gas Service is hosting eight community meetings across El Paso this week to explain the proposal and answer questions. A public hearing is scheduled for 9 a.m. on Nov. 17 at El Paso City Hall, where residents can share their comments directly with City Council.
Community meetings schedule
Monday, Nov. 10
5 to 6:30 p.m.: City Hall, 300 N. Campbell
7 to 8:30 p.m.: West Side Regional Command Center, 4801 Osborne
Tuesday, Nov. 11
- 5 to 6:30 p.m.: Pebble Hills Regional Command Center, 10780 Pebble Hills
- 7 to 8:30 p.m.: Upper Eastside Regional Command Center, 14398 Edgemere
Wednesday, Nov. 12
- 5 to 6:30 p.m.: Valle Bajo Recreation Center, 7380 Alameda
- 7 to 8:30 p.m.: Mission Valley Regional Command Center, 9001 Escobar
Thursday, Nov. 13
7 to 8:30 p.m.: Northeast Regional Command Center, 9600 Dyer
5 to 6:30 p.m.: Wayne Thornton Recreation Center, 1860 Walter Jones
After the hearing, the proposal will move to the Texas Railroad Commission, which is expected to make a final decision in early 2026.
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